What do I do if I forgot my PIN or I need to change my PIN (password)?

Answer

If you have forgotten your PIN:

  • By phone: we can email you at the email address we have on file with your current PIN if you contact us over the phone.
  • You can change it in person when you are in the library.
  • Here is how you can change your PIN from your own device if we have your email address on file:
  1. Follow this link to our catalog https://sprp.ent.sirsi.net/client/en_US/springfield/? 
  2. click either the "log in" or "my account" link at the top of the page.  
  3. The dialog box has a link in the bottom left corner: Forgot my PIN. 
  4. Click Forgot my PIN and enter your library card number

You will receive an email with a change PIN link.  

  • Last Updated Feb 13, 2025
  • Views 64
  • Answered By Rachel Aronowitz

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